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- The contactless customer: A more hospitable approach to digital transformation
- The full fibre future is now: Is retail ready for the big switch off?
- The road to success: How digital solutions are whipping the logistics industry into shape
- Why should your business consider switching to 10GB ethernet?
- Women in Leadership
- 2022 will drive a new need for speed
- Reflecting on COP26
- It’s time to get back to business
- Cardiff: An ultrafast city
- The connectivity market is changing fast: it’s time to upgrade
- TalkTalk is one the best places to work in the UK!
- TalkTalk Business: Finalists in Comms Council UK Awards 2021
- Business Full Fibre can drive post-lockdown success
- The new need for speed
- Ofcom report: UK digital dependency driven to new heights during lockdown
- Business Full Fibre - the what, where and why of full fibre
- Ultrafast Business Fibre: what it is and why you might need it
- Ultrafast Business Fibre is your back to business game changer
- Hybrid Working
- Our approach to customer service
- Supporting hybrid workers with our new cloud-based unified communications offering
- Why does Business Ultrafast Fibre matter to my business?
- Business New Year’s Resolutions
- FTTP FTW! New Research: Full Fibre Most Energy-Efficient Connectivity Method
- Five myths and misconceptions about Business Ultrafast Fibre
- Getting up to speed – Everything you need to know about Business Ultrafast Fibre
- Ready to supercharge your connectivity?
- Controlling costs is just one reason to move to cloud
- The New Business Wi-Fi Hub
- Business as unusual - making homeworking work for the new normal
- Working from home - is residential broadband up to the job?
- What’s the value of an empty desk? How homeworking could help balance the books
- Mitel Platinum Partner - We did it again!!
- Get an hour back every day
- What is a Leased Line?
- One thing you never hear in the office
- Prepare for the workplace of 2025 today: 3 simple steps
- 5 things you should consider before moving to the cloud
- What will the future of collaboration look like?
- The Northern Agenda
- How will machines unleash your business’ potential?
- Are UK workforces ready for the ‘Fourth Industrial Revolution’?
- What we learnt at Accelerate Her 2017
- Saying goodbye to legacy systems - ensuring a migration is trouble-free
- 5 tips to for a better work-life balance
- How our network investment helps digital transformation
- Telco forecast: what to expect in 2019?
- 4 connectivity options to consider when building a resilient network
- Hosted Voice – It’s time to make the move
- 3 reasons why you should consider Business VoIP in the next 6 months
- 4 top tips for hiring the best staff
- Businesses in the Gigabit fast lane
- A beginner's guide to CPaaS
- Soapworks - A home to be proud of
- 5 TED talks you won't want to miss
- 5 reasons to consider an IPVPN solution
- You’re busy right? But are you as productive as you think?
- Collaborating with Openreach to clear Britain’s Ethernet installation backlog
- The Future of Retail
- World Cup 2018: Watch it, tweet it, stream it
- 4 tips to thrive on Black Friday and Cyber Monday
- Flexibility and connectivity for the modern era
- Helping Manchester based SMEs succeed in 2021
- CityFibre Ethernet Access Circuit Promotion
- Mitel 10 Reasons
- Nobody can slow your business down with a dedicated leased line
- It’s time to get back to business
- Should Direct Internet Access be at the heart of your business?
- How SD-WAN is changing the game for IT teams
- Introducing the TalkTalk Business Referral Scheme
- We’re finalists in the UK Complaint Handling Awards 2022!
- Small Businesses Buoyant in Run up to Christmas
- Join us in making the climate crisis history
- Lockdown Lessons
- Mental Health and Wellbeing: Helping our Colleagues
- Challenge 2030: How We're Helping Make the Climate Crisis History
- TalkTalk Business Critical Infrastructure Update
- How to help your staff get the most from their home connectivity
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Partner Restructure
- Britain's businesses prepare for hyper- speed
- Employees want tech to improve productivity
- 1 in 3 British employees expect more workplace flexibility in the next decade
- Peace of mind matters. So why leave your resiliency to chance?
- Only 1 in 5 workers see AI as a threat
- Are businesses ready to cope with tech advances?
- Preliminary FY17 Results
- TalkTalk Business Awarded Mitel Platinum Partner Status
- UK workers say OMG to RFID chip tracking
- Spend on Small Business Saturday up 15% to £717 Million
- TalkTalk Business launches new suite of Cloud-ready connectivity products
- TalkTalk Business appoints Duncan Gooding as Chief Operating Officer
- TalkTalk launches FibreNation
- TalkTalk Business first to launch business-grade broadband packages to address huge surge in working from home
- A rapid response: how we’ve delivered critical connections during COVID-19
It’s no secret that technology has transformed the way we work. Thanks to ubiquitous internet access, smartphones and videoconferencing, work can be done at any time and from anywhere. Advances in machine learning and artificial intelligence (AI) will soon bring about hybrid workforces of humans and machines. Despite this, many businesses are not yet leveraging technology to its full potential.
This is why we have launched our Workforces 2025 campaign to assess where UK businesses and their employees stand in their use of current and future-focused technologies. We also look at how prepared they are to withstand the impact of what the Organisation for Economic Co-operation and Development (OECD) has termed ‘the Fourth Industrial Revolution’.
The oncoming influx of machine learning, AI and robotics, and evolving employment expectations (especially as the first tranche of digital natives joins the workforce), are all predicted to turn the very concept of how we work on its head. Largely, in the research we commissioned with YouGov – which consulted 500 British business decision makers, as well as 2,000 consumers – we found that workers are frustrated by their office’s use of traditional and often inefficient technologies.
To remedy this, business leaders need to reconsider their strategic focus when approaching IT investment, looking further ahead to relevant and impactful next-generation technologies. Still, not all technologies are created equal and many will not survive the hype period. Therefore, to ensure the value of technology investments are maximised, decision makers need to carefully assess which technologies will benefit them and adopt wisely, rather than investing rashly to simply appear advanced.
In our research, we discovered that most of Britain’s workforce lacks access to the required level of technology to do their jobs well. For example, two thirds of employees believe that outdated technology impacts their workplace productivity in some way. In terms of time wasted in the office, 40 percent of workers attribute a slow internet connection to inefficiency, followed closely (36 percent) by having to use a work computer that is not powerful enough for their desired tasks. Old versions of software and systems that keep crashing account for 29 percent of workers’ technological frustrations, while nearly 1 in 5 of those surveyed feel their time is wasted when trying to share and download large documents, a common sign of poor internet speed and connectivity.
However, it’s not just that employers are reluctant to adopt newer technologies. In fact, the majority of British businesses are failing to take advantage of established solutions that have been available for decades. Our research found that just 3 percent of workers would describe their workplace as ‘Leading Edge’. This means having access to hi-spec computers, laptops and software, super-fast and reliable internet connectivity and the use of cloud-based software and collaboration tools. While use of tools like Skype, Facetime and WhatsApp is increasingly ordinary for consumers among all demographics, just 7 percent of employees say they regularly use video conferencing at work. When it comes to the use of instant messaging and business messaging tools, only 17 percent of people regularly use these collaboration tools in the workplace. In comparison, most Britons we surveyed (44 percent) describe their workplaces as ‘Traditional’. This means having access to useable but basic computers, telephones, and other hardware. They may typically experience slow to adequate internet speeds, systems, and connectivity which will hamper their day-to-day working practices.
Ultimately, if British businesses continue to neglect adopting the existing workplace technologies available to them, and more importantly, fail to prepare for emerging new technologies over the next five years, the potential impact upon the productivity and health of the British economy will be significant. In our research, we found that the top technology priority over the next decade for 55 percent of businesses is ensuring an adequate internet connection. By contrast, just 18 percent of businesses stated that investment in machine learning and artificial intelligence is a priority. This figure fell to just 6 percent for small businesses with fewer than 50 employees, which make up the bulk of the British economy. An attitude change is needed quickly among many of the country’s business leaders, or they will be left playing catch up to other more progressive nations that understand how newer technologies can streamline their models, driving happier, more efficient workers.
Our Workforces 2025 research highlights that too many British businesses could well be caught short by the rate of change currently underway in enterprise technology. Many industries, like retail, are already being transformed by digital native companies who will undoubtedly thrive in this technological revolution. While it is true that businesses must ensure they are getting the basics of their technology infrastructures operating smoothly to boost productivity a year from now, they must start thinking about how to capitalise in the coming Fourth Industrial Revolution. If they do not, they will likely fall by the wayside as more tech-savvy companies enhance worker productivity and deliver better products and services to their customers.
In this series of Workforces 2025 blogs, we will investigate a selection of future trends and developments that senior business decision makers need to consider and begin planning for, to keep their enterprises competitive at a pivotal time for the country’s global productivity. We will also look at how TalkTalk Business aims to assist in the successful delivery of these services, to enable a thriving future workplace.