By: Graeme Codrington
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- TalkTalk is one the best places to work in the UK!
- TalkTalk Business: Finalists in Comms Council UK Awards 2021
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- The new need for speed
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- Business Full Fibre - the what, where and why of full fibre
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- Ultrafast Business Fibre is your back to business game changer
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- A rapid response: how we’ve delivered critical connections during COVID-19
Imagine this..step into the workplace of 2025
By: Graeme Codrington
A few years ago, the story in the video clip above would have felt like a Hollywood pitch for a science fiction movie
Yet today, each of these technologies is just over the horizon. This scenario could very well be the world we live in come 2025.
What will the workplace of 2025 look like?
The imminent arrival of Artificial Intelligence and automation are just some of these changes that are set to make this scenario a reality and why we conducted our Workforces 2025 research. Thanks to ubiquitous Internet access, smartphones and videoconferencing, work can be done at any time and from anywhere. Advances in machine learning will soon bring about hybrid workforces of humans and machines. Despite this, many businesses are not yet leveraging technology to its full potential.
Our research found:
- Just 3 percent of British workers said they would describe their place of work as ‘Leading Edge’.There is a big divide between the tech we are using home vs work.
There is a way to go with upgrading traditional technology never mind the adoption of emerging technologies. I recognise it will take time before the scenario in the video above becomes the norm. However, now is the time to pave the way, here are 3 steps you can take to get ready for 2025.
1. Make sure you have the right Internet connection
Surprisingly, 40% said their Internet is holding them back.
Throughout the research we asked people a series of questions around emerging technologies, however a significant number of people said:
My biggest complaint is my Internet connection and slow laptop. What I want is reasonable speed Internet, I find I am wasting time at work, being unproductive and it’s frustrating.
It sounds simple, but without it, any technology will be impacted. Employees must have all the right tools in place, so they and the business can both benefit.
Start by checking you have a reliable connection, which has enough bandwidth. If you’d like any advice on reviewing your service, let us know.
2. Involve your people
My biggest takeaway is the importance of involving your people as you implement new technology. If you demonstrate how new tools will improve your workforce’s productivity and work experience they are much more likely to embrace it. TalkTalk Business had first hand of this whilst making customer experience improvements.
TalkTalk Business saves 200 hours a week through robotic process automation
Recently we introduced robotic processes which have saved our operations teams 200 hours per week. The tech has removed layers of administrative work, allowing staff to focus on interactions with customers. This has been successful as we involved our people at the outset. We asked them which elements of their jobs were time consuming, repetitive and stopping them from focussing on being more creative to provide added value to our customers. This not only identified which elements to automate, it made us more efficient, increased morale and enhanced our customer’s service experience.
People need to be at the heart of the technological journey. Both employees and customers must be listened to. If people need training or something is not working as you hoped, listen to the feedback.
3. Innovate and experiment
It’s also important to trial, innovate and experiment. Not surprisingly, 42% see the end of 9-to-5 culture and more people are working from home, but how will it work in practice. This is something TalkTalk Business have been trialling, we recognise the importance of introducing more agile and flexible ways of working.
Three of things we have trialled:
- We’ve removed 1,200 deskphones, replacing with softphones and introduced hot desks so we can be more agile
- Introduced core meeting hours (10am – 3pm) to encourage flexi-working
- Created more informal meeting spaces and areas to meet face-to-face
It’s early days, however the above has already helped us to increase collaboration and better connect our people. To watch the full Soapworks flexible working case study watch our webinar (skip to 17:47).
By following these 3 suggestions I hope you start to prepare for 2025. In the meantime if you’d like more info: