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News & Insight
News and PR
- Cardiff: An ultrafast city
- The connectivity market is changing fast: it’s time to upgrade
- TalkTalk is one the best places to work in the UK!
- TalkTalk Business: Finalists in Comms Council UK Awards 2021
- Business Full Fibre can drive post-lockdown success
- The new need for speed
- Ofcom report: UK digital dependency driven to new heights during lockdown
- Business Full Fibre - the what, where and why of full fibre
- Ultrafast Business Fibre: what it is and why you might need it
- Ultrafast Business Fibre is your back to business game changer
- Hybrid Working
- Our approach to customer service
- Supporting hybrid workers with our new cloud-based unified communications offering
- Why does Business Ultrafast Fibre matter to my business?
- Business New Year’s Resolutions
- FTTP FTW! New Research: Full Fibre Most Energy-Efficient Connectivity Method
- Five myths and misconceptions about Business Ultrafast Fibre
- Getting up to speed – Everything you need to know about Business Ultrafast Fibre
- Ready to supercharge your connectivity?
- Controlling costs is just one reason to move to cloud
- The New Business Wi-Fi Hub
- Business as unusual - making homeworking work for the new normal
- Working from home - is residential broadband up to the job?
- What’s the value of an empty desk? How homeworking could help balance the books
- Mitel Platinum Partner - We did it again!!
- Get an hour back every day
- What is a Leased Line?
- One thing you never hear in the office
- Prepare for the workplace of 2025 today: 3 simple steps
- 5 things you should consider before moving to the cloud
- What will the future of collaboration look like?
- The Northern Agenda
- How will machines unleash your business’ potential?
- Are UK workforces ready for the ‘Fourth Industrial Revolution’?
- What we learnt at Accelerate Her 2017
- Saying goodbye to legacy systems - ensuring a migration is trouble-free
- 5 tips to for a better work-life balance
- How our network investment helps digital transformation
- Telco forecast: what to expect in 2019?
- 4 connectivity options to consider when building a resilient network
- Hosted Voice – It’s time to make the move
- 3 reasons why you should consider Business VoIP in the next 6 months
- 4 top tips for hiring the best staff
- Businesses in the Gigabit fast lane
- A beginner's guide to CPaaS
- Soapworks - A home to be proud of
- 5 TED talks you won't want to miss
- 5 reasons to consider an IPVPN solution
- You’re busy right? But are you as productive as you think?
- Collaborating with Openreach to clear Britain’s Ethernet installation backlog
- World Cup 2018: Watch it, tweet it, stream it
- 4 tips to thrive on Black Friday and Cyber Monday
- The Future of Retail
- Flexibility and connectivity for the modern era
- Helping Manchester based SMEs succeed in 2021
- CityFibre Ethernet Access Circuit Promotion
- Mitel 10 Reasons
- Nobody can slow your business down with a dedicated leased line
- Should Direct Internet Access be at the heart of your business?
- Join us in making the climate crisis history
- Lockdown Lessons
- Mental Health and Wellbeing: Helping our Colleagues
- Delivering Net Zero Carbon Emissions by 2030
- TalkTalk Business Critical Infrastructure Update
- How to help your staff get the most from their home connectivity
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Partner Restructure
- Britain's businesses prepare for hyper- speed
- Employees want tech to improve productivity
- 1 in 3 British employees expect more workplace flexibility in the next decade
- Peace of mind matters. So why leave your resiliency to chance?
- Only 1 in 5 workers see AI as a threat
- Are businesses ready to cope with tech advances?
- Preliminary FY17 Results
- TalkTalk Business Awarded Mitel Platinum Partner Status
- UK workers say OMG to RFID chip tracking
- Spend on Small Business Saturday up 15% to £717 Million
- TalkTalk Business launches new suite of Cloud-ready connectivity products
- TalkTalk Business appoints Duncan Gooding as Chief Operating Officer
- TalkTalk launches FibreNation
- TalkTalk Business first to launch business-grade broadband packages to address huge surge in working from home
- A rapid response: how we’ve delivered critical connections during COVID-19
Ofcom’s strategic review of digital communications
Last month, Ofcom published its long-awaited, once-in-a-decade strategic review of the telecommunications sector, which looked at all aspects of the UK telco market, from the structure of Openreach to consumer switching.
In it, the regulator acknowledged that the current state of the market is no longer acceptable, and, crucially, that BT's monopolisation of the market is to the detriment of service providers, businesses and their customers. Ofcom concluded that ultimately Openreach should be governed at arm's length from BT Group, with greater independence in taking its own decisions on budget, investment and strategy.
The review also emphasised the need for Openreach to serve all wholesale customers equally, and consult them on its investment plans, suggesting this could be achieved by giving customers (such as Sky and TalkTalk) seats on the board. Even more encouragingly, Ofcom also expressed a specific commitment to delivering nationwide fibre to the premise (FTTP) for the first time.
This is hugely significant for our business. As I'm sure you've seen, TalkTalk campaigned long and hard in the run up to the report's publication to make sure that the regulator took the bold decisions. We truly believe that now is the time to act to make sure the UK's telecoms market is fit to meet the challenges of the next 10 to 20 years.
However, the report was a bit light on the practical details about how this greater independence could be achieved, although Ofcom's CEO, Sharon White, has since said that the regulator will make a decision "within months" – and full 'structural' separation remains an option.
While there is still plenty left to do, this is still a significant step forward and importantly, the debate around the future structure of Openreach continues. We know all too well that the current structure simply doesn't work for customers, which means it doesn't work for us as a business, either.
Until this point, it has been far too easy for BT to game the system in their favour. Just recently they were caught trying to allocate the legal costs of their takeover of EE to Openreach and Ofcom themselves have admitted that BT has made billions more in profit than the regulations allow.
Encouragingly, the report expressed a specific commitment to delivering nationwide fibre to the premise (FTTP) for the first time. Key to this will be ensuring that BT really does open up access to their poles and underground cable ducts – as we build our trial FTTP network in York, we've had direct experience that it's easier, cheaper and more efficient to build a new telegraph pole next to an existing BT one than to share it.
Overall, the report focussed more on consumer issues, which isn't surprising given that the Business Connectivity Market Review, came out only a few weeks later. When addressing the ongoing fibre charge control consultation, Ofcom didn't give much away, other than to say that they "may" impose a VULA charge control in the upcoming Wholesale Local Access review.
Finally, the regulator also reaffirmed their commitment to reducing regulation wherever possible, as long as consumers are not negatively affected, and proposed getting rid of the requirement for landlines to have a battery back-up, which would help to pave the way for all-IP landline networks.
TalkTalk’s view – Ofcom needs take bold action to secure a strong, ultrafast future for Britain
Dido Harding, CEO of TalkTalk Group, summed up the report as follows:
Ofcom has done well in identifying many of the worst problems, including recognising, finally, that BT's control of Openreach creates a fundamental conflict of interest which hurts customers.
But having accepted all this, Ofcom has produced 100 pages of consultation with little concrete action behind it. The risk is that we end up with 10 more years of debate and delays, rather than facing into the problems and delivering improvements for frustrated customers now.
Underlying the whole debate is the acknowledgement that there is benefit to the whole UK if we can solve the competition issue around broadband infrastructure. After all, if left unaddressed, the rest of the world, particularly when it comes to speeds and investment in innovation.
Obviously there is still much more to do. TalkTalk is confident that Ofcom has identified many of the challenges that the telecommunications sector need to address if the UK is to make the most of our digital potential and will continue to encourage the regulator to build on this initial report, and continue to take bold action, in order to secure a strong, ultrafast future for Britain.