- Partner Types
- Why Wholesale Services?
News & Insight
- Openreach’s Exchange Upgrade & Migration trials: What you need to know
- 4 reasons full fibre outperforms copper every time
- Partner Roadshow 2020: Follow the fibre
- Enhanced Monitoring: Unleash the power of data(2)
- One Customer Desk: Becoming easier to do business with
- 7 reasons you don’t want to miss the Partner Roadshow
- Case study: Using powerful data to drive fibre upsell for our Partners
- Digital Britain 2.0: Comms Vision 2019 highlights
- Capacity Europe 2019 highlights
- 6 reasons to add G.fast to your connectivity portfolio
- Could EoFTTC hit the sweet spot for your customers?
- 3 things we learned at Channel Live 2019
- 5 reasons to visit us at Channel Live
- Harnessing Google's digital marketing insights to boost your business
- How to use robotics to improve business operations
- Q&A with Simon Leather at Connected Britain 2019
- Fibre and the channel: Busting the myths
- International Telecoms Week 2019: Meet the team
- Key takeaways from the Connectivity Matters Summit 2019
- Why the WLR switch off is an opportunity, not a threat
- 4 insights to reduce churn and stay one step ahead
- What we learnt at our first Partner Roadshow
- 5 ways to support your customers’ digital transformation
- Our COO's tips for winning business through customer experience
- Telco forecast: What to expect in 2019
- Top 5 network insights
- What's Christmas without connection?
- 11 steps to reduce the risk of telecoms Fraud over Christmas
- Help your customers win more this Black Friday
- Rob's had a day to forget
- Comms vision 2018 Highlights
- Meet us at Capacity Europe
- Making Unified Communications reeeeeally simple
- The Third Wave of Connectivity Evolution……Ultrafast
- Soapworks - A home to be proud of
- Intro to Knowledge
- Proud to be keeping Britain connected
- Ofcom reports our managed broadband speeds ahead of competition
- Preparing for the second surge in remote working
- Accelerate your Homeworker opportunity with our data and insights
- The future of telephony - Our VoIP journey so far...
- Changing the way we communicate for the better
- TalkTalk Business delighted to announce our 'Covid-critical' broadband engineers have been awarded MBEs
- TalkTalk Business win ‘Best Wholesale Sales Team’ Award at the Global Carrier Awards 2020!
- Everything you need to know about G.fast
- Markets Unlocked – TalkTalk Business joins the debate on a full fibre future
- Helping our Partners to build back better
- TalkTalk Business win Best Fibre Connectivity Provider at the Comms Business Awards 2020!
- Improving Employee Well-Being During COVID-19
- We’d like to introduce you to our TalkTalk Business Product Solutions Team – Focusing on creating value for our Partners
- TalkTalk Business shares research whitepaper to help Partners address the mass shift to hybrid working
- G.fast or FTTP – What are they and how to make the right choice for your customers?
- Six Top Tips to Help Your Employees Stay Connected While Working from Home
- Workplace wellbeing: A checklist for your business
- How to get a better work-life balance when hybrid working
- The modern workplace
- Wholesale Virtual Event 2021 – Reconnecting with our Partners
- Wholesale Virtual Event: A faster future
- Hybrid Working Opportunities for the Channel - Our Roundtable Discussion
- Full Fibre is far better for the environment
- Top tips on how you can support your remote workers
- Your full fibre broadband overview
- TalkTalk Wholesale Services has been shortlisted for 8 Awards in 2021!
- Update: Openreach stop sell at selected Exchanges
- Comms Vision 2021
- Looking back at 2021
- TalkTalk Wholesale Services appoints Ruth Kennedy as Chief Sales Officer
- Our new operating model
- Channel Live 2022: What to expect
- Openreach Marketing Campaign in Mildenhall
- Great together: Building long lasting partnerships
- TalkTalk Group Enters Into Agreement to Acquire Virtual1
- Our 3 Key Highlights at Channel Live
- Great Together: The Ultimate Enabler
- Great Together: Not all heroes wear capes
- EAD: Why do my customers need faster speeds?
- Fibre in the channel: Are we on track for 2030?
- TalkTalk Wholesale Services win ‘Best Wholesale Fibre Provider’ at the UK Fibre Awards 2022!
- Honing a Diverse and Inclusive Workforce
- TalkTalk Business Critical Infrastructure Update
- TalkTalk Business takes home a BESMA award
- We're finalists in the Global Women in Telco and Tech awards
- TalkTalk Business is a finalist in the Comms National Awards 2019
- TalkTalk Business’ MPLS network to be implemented at Multi-Academy Trust to drive efficiencies and save costs
- TalkTalk Business shortlisted for the CRN Women in Channel Awards
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Increased investment in our Partners
- Britain's businesses prepare for hyper- speed
- TalkTalk launches campaign to raise awareness of vulnerable connectivity
- TalkTalk Business offer businesses greater resiliency with Mobile Back-up
- Everything you need to know about IP Voice (VoIP)
- Important Notification of Change Freeze 2020
How to really use robotics to improve operations
How do businesses save thousands of work hours a year while also reducing cost and improving customer experience? The answer is with Robotics. Although it sounds like something straight out of a science fiction film, Robotics Processing Automation (RPA) is becoming an increasingly effective way to save time and money, and to create a seamless customer experience.
Learnings from the Connectivity Matters Summit 2019
I led a session at the TalkTalk Business Connectivity Matters Summit which focused on robotics and automation. I was joined by Keri Smith from ISG, a leading global and technology research advisory firm. Keri leads ISG’s automation and RPA practice in EMEA, since 2011 he has been helping organisations get the most out of RPA, enabling them to maximise their ROI and ensure long-term success.
AI use in business is growing
We asked our audience of Partners at the Connectivity Matters Summit which AI technologies they have implemented in their business. 72% of the audience said that they had implemented robotic process automation in their business, while 56% were using chatbots. However, less than a quarter of the audience had implemented Cognitive reasoning, Optical character Recognition or Natural language Processing.
Automation is quick and cheap to implement, yet studies show that 50% of RPA projects fail. Is it the technology, internal obstacles or the way it has been implemented that causes such a high rate of failure? The most common pitfall that business fall into when implementing an RPA project is underestimating the effort required to build enterprise-grade automations that can effectively handle exceptions and be easily maintained.
What is RPA used for?
When RPA is deployed it scale, it can equate to saving 1000’s of hours of manual work. Because of this it works well for repetitive and predictable interactions with IT applications that are rule-based or involve a large amounts of digital data. In addition to saving time, RPA improves accuracy by eliminating human error which can occur when performing repetitive tasks. This frees up more time for operations departments to focus on innovation and improvements to the customer experience.
Our journey into RPA
Over the last three years, we have dipped our toes into the waters of RPA and achieved some strong successes, as well as our fair share of failures. We are now using robotics to manage operations volume and non-critical workloads and increasing real-time order and supplier updates.
We are delighted that all our automations have maintained a success rate of +90%. RPA has saved us over 40,000 work hours per year, and it is on track to break £1 million in savings
What did we learn?
Our success didn’t happen without learning some valuable lessons along the way:
- Don’t take on large automation objectives as a single delivery - Instead, use a modular release approach.
- It’s not just about strategic implementations - Tactical fixes can be of great business benefit, and licences can be re-purposed afterwards.
- Robots like volume, but they don’t like change - Avoid areas which change frequently.
- Beware hunting the ‘robotics unicorn’ - Business case benefits should be validated by your Automation Function.
Don’t be afraid of using RPA, because it could save your business a significant amount of time and money. Before jumping in, make sure you have a business problem worth solving with RPA and focus on understanding what pre-built solutions AI platforms can offer that match your priority business problems.