What we learnt from our first Partner Roadshow

What we learnt from our first Partner Roadshow

Richard Thompson, Director of Partners

Richard Thompson, Director of Partners

TalkTalk Business are on a mission to become #EasyToDoBusinessWith. As part of this, we are trying to communicate more openly with our Partners to let you know what we’ve been working on and reveal what’s next for TalkTalk Business and our joint future.

That’s why we’ve gone on the road, with Partner Roadshow events across the North and South of England.

Getting into gear at Williams

We launched the first Partner Roadshow event last week in Oxfordshire, at the legendary Williams Formula One (F1) conference centre. Even if you aren’t an F1 enthusiast, the venue fostered a feeling of excitement and success, adorned with photographs of famous F1 winners, gold trophies, medals and awards - and of course, no F1 conference centre would be complete without actual race cars!

Williams F1 conference centre Partner Roadshow

Williams F1 conference centre Partner Roadshow Williams F1 conference centre Partner Roadshow

On your marks, get set, go!

Our Chief Operating Officer, Dan Richardson, took to the stage to talk about ‘Our Operational and Service Simplification Journey’. Focusing on the key areas across operations, provisioning and assurance, and online billing. These developments highlight how we are investing to make our Partner’s lives easier.

After a quick pit stop, we had a bumper product and insights session. Simon Leather, Head of Connectivity Portfolio, talked the audience through the key product updates we’ve been working on and what we’ll be introducing over the next few years. Warren Potts, Senior Product Manager, joined Simon to discuss Portals and API’s at the forefront of Partner engagement and to ensure that the API support model is fit for future. Finally, Nick Hill, Head of Insights, took to the stage to discuss how Partners can work with us to analyse their base and uncover insights that can drive their business, all for free.

Product session Partner Roadshow

The last presentation of the day was led by Kara Howard, Head of Commercial Strategy, to discuss the 2025 WLR switch off and beyond. Kara was joined by James Lilley, Head of Copper and Service Products at Openreach, one of TalkTalk Business’ strategic Partners. Arguably one of the most impactful sessions due to the impending switch off, Kara stressed that TalkTalk Business are here to help Partners through the switch off and to look at it as an opportunity, not a threat.

Understandably, after all that content we had some hungry guests and broke for a networking lunch. We had a variety of demo stations set up to demonstrate some of the key points discussed in the presentations, including an Enhanced Monitoring demo and Insights base analysis dashboards.  

Once everyone was suitably fed and watered, we commenced the tour of the Williams F1 museum, complete with the Gran Prix collection and an abundance of trophies. Plus, the giant Scalextric track, Batak reaction game and Virtual Reality race cars – which seemed to bring out the big kid in us all!

Partner Roadshow games

Partner Roadshow games

The victory lap

Thank you to everyone who attended our first Partner Roadshow. As this was the first Roadshow event we’ve done in a long time, we were unsure of what to expect. However, I am delighted to say that the event was a huge success and we really enjoyed meeting our Partners and listening to what you had to say.

Partner Roadshow

As a challenger business, we are always changing and developing to provide your customers with connectivity that’s fast, reliable and great value for money. That’s why events like this are vital to capture your feedback and understand how we can support your business and accelerate your growth.

We hope to make our Partner Roadshows a regular occurrence, so keep your eyes peeled for our next one in the coming year, and make sure you register here for the April event.