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News & Insight
- Openreach’s Exchange Upgrade & Migration trials: What you need to know
- 4 reasons full fibre outperforms copper every time
- Partner Roadshow 2020: Follow the fibre
- Enhanced Monitoring: Unleash the power of data(2)
- One Customer Desk: Becoming easier to do business with
- 7 reasons you don’t want to miss the Partner Roadshow
- Case study: Using powerful data to drive fibre upsell for our Partners
- Digital Britain 2.0: Comms Vision 2019 highlights
- Capacity Europe 2019 highlights
- 6 reasons to add G.fast to your connectivity portfolio
- Could EoFTTC hit the sweet spot for your customers?
- 3 things we learned at Channel Live 2019
- 5 reasons to visit us at Channel Live
- Harnessing Google's digital marketing insights to boost your business
- How to use robotics to improve business operations
- Q&A with Simon Leather at Connected Britain 2019
- Fibre and the channel: Busting the myths
- International Telecoms Week 2019: Meet the team
- Key takeaways from the Connectivity Matters Summit 2019
- Why the WLR switch off is an opportunity, not a threat
- 4 insights to reduce churn and stay one step ahead
- What we learnt at our first Partner Roadshow
- 5 ways to support your customers’ digital transformation
- Our COO's tips for winning business through customer experience
- Telco forecast: What to expect in 2019
- Top 5 network insights
- What's Christmas without connection?
- 11 steps to reduce the risk of telecoms Fraud over Christmas
- Help your customers win more this Black Friday
- Rob's had a day to forget
- Comms vision 2018 Highlights
- Meet us at Capacity Europe
- Making Unified Communications reeeeeally simple
- The Third Wave of Connectivity Evolution……Ultrafast
- Soapworks - A home to be proud of
- Intro to Knowledge
- Proud to be keeping Britain connected
- Ofcom reports our managed broadband speeds ahead of competition
- Preparing for the second surge in remote working
- Accelerate your Homeworker opportunity with our data and insights
- The future of telephony - Our VoIP journey so far...
- Changing the way we communicate for the better
- TalkTalk Business delighted to announce our 'Covid-critical' broadband engineers have been awarded MBEs
- TalkTalk Business win ‘Best Wholesale Sales Team’ Award at the Global Carrier Awards 2020!
- Everything you need to know about G.fast
- Markets Unlocked – TalkTalk Business joins the debate on a full fibre future
- Helping our Partners to build back better
- TalkTalk Business win Best Fibre Connectivity Provider at the Comms Business Awards 2020!
- Improving Employee Well-Being During COVID-19
- We’d like to introduce you to our TalkTalk Business Product Solutions Team – Focusing on creating value for our Partners
- TalkTalk Business shares research whitepaper to help Partners address the mass shift to hybrid working
- G.fast or FTTP – What are they and how to make the right choice for your customers?
- Six Top Tips to Help Your Employees Stay Connected While Working from Home
- Workplace wellbeing: A checklist for your business
- How to get a better work-life balance when hybrid working
- The modern workplace
- Wholesale Virtual Event 2021 – Reconnecting with our Partners
- Wholesale Virtual Event: A faster future
- Important update – Openreach stop sell at selected Exchanges
- Hybrid Working Opportunities for the Channel - Our Roundtable Discussion
- TalkTalk Business Critical Infrastructure Update
- TalkTalk Business takes home a BESMA award
- We're finalists in the Global Women in Telco and Tech awards
- TalkTalk Business is a finalist in the Comms National Awards 2019
- TalkTalk Business’ MPLS network to be implemented at Multi-Academy Trust to drive efficiencies and save costs
- TalkTalk Business shortlisted for the CRN Women in Channel Awards
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Increased investment in our Partners
- Britain's businesses prepare for hyper- speed
- TalkTalk launches campaign to raise awareness of vulnerable connectivity
- TalkTalk Business offer businesses greater resiliency with Mobile Back-up
- Everything you need to know about IP Voice (VoIP)
- Important Notification of Change Freeze 2020
Connectivity underpins everything that we do. We are proud to provide the infrastructure that connects millions of business and allows them to collaborate and innovate. But we also champion human connection, especially during the festive season. After all, what’s Christmas without connection?
As a large business, we connect with people daily
Whether we’re building relationships with our Partners, networking with new clients, or collaborating as employees; these interactions are what makes TalkTalk Business a great place to work.
In this blog we’ll share how we’re planning to stay connected over Christmas as a business and offer some tips for you to improve your own connections over the festive period.
1. Working remotely? Stay connected
Don’t get lost in email, connect with your colleagues via instant message instead. Whether it’s catching up on last night’s I’m a celebrity get me out of here, or the best online shopping bargains, the key is to keep the conversation flowing. Regular contact is how we best support colleagues as you would if you were all working in the office together.
Working remotely but have a meeting? No problem, you can have a virtual meeting using telepresence or connect with conference call using VoIP.
2. Keep your customers in the loop
Make sure your customers know your opening and closing hours, busy periods (that they might want to avoid) or special offers over the festive period. Having a support team ‘on call’ is also a good way to show customers that you’re still available to help them even when your business is closed. Alternatively, you could set up Live Chat functionality on your website connecting customers to chatbots to deal with common queries.
3. Create a great place to work
You know what they say…Christmas is the most wonderful time of year! There are plenty of opportunities to have fun and establish meaningful connections with your co-workers around the Christmas period. You could decorate the office, go for a festive team lunch, do a secret Santa gift exchange, or wear Christmas jumpers.
4. Make your office party the best one yet
Don’t forget the most highly anticipated event of the year- the office Christmas party. Whether you’re planning a small get together, or a big night out, ensure that every employee can let their hair down and celebrate.
While you’ve probably already decided on a venue, you can use technology to upgrade your party. Stream Christmas films on a projector, play festive themed karaoke, create a photobooth and share the best ones on your social media channels - the possibilities are endless with a bit of creativity!
5. Give thanks to your customers
Say thank you to your customers with a Christmas card or gift. You don’t need to break the bank, sending a thank you email is enough to show gratitude. If you send a monthly newsletter, you can put a festive spin on it and include a thank you note expressing your appreciation and best wishes for the New Year.
6. Make sure you have a secure connection
These days Wi-Fi is readily available in most coffee shops. While popping out for a festive hot chocolate is a nice idea in theory, make sure you don’t end up on your organisation’s naughty list by breaching security. Be aware that public Wi-Fi isn’t secure so always try and use your VPN while out and about for business purposes.
7. Create a highlights video
Inject some personality into the end of year highlights blog or newsletter. It doesn’t matter what platform you use, or how professional the video looks, the important thing is the message you’re putting across. Your customers are much more likely to respond positively to a home-made video that gives them a concise update.
8. Give something back
Christmas is the perfect opportunity to help those who are less fortunate. If charity work or volunteering is something you’ve been considering, why not boost your numbers by volunteering as a workplace?
Here at TalkTalk Business, we have donation boxes around the Soapworks office to allow people to easily donate toys for the charity Mission Christmas. Many of our team have also offered their digital skills and expertise to support people who are digitally disadvantaged, never been online or using digital technology to help their communities to be a better place via iTea and Biscuits at the Hamilton Davies Trust in Irlam. Whether you’re donating items to shelters, selling cakes at a bake sale to raise money, or volunteering – work together and spread some festive cheer to help others.
9. Ask your customers for feedback
Customer feedback is vital, so why not create a dialogue with your customers and help your business improve for the next year? Creating a survey and sending via email is a good way to gather feedback, however it’s even better if you can put a personal touch on it by calling your customers or setting up a meeting. You can use this feedback to drive your strategy in the New Year and your customers will appreciate that you’ve listened to them and made changes.
10. Don’t forget to switch off
We understand that Christmas and January can be busy, and often stressful, but remember to take time to enjoy the season too. Put down your work phone, stop checking your emails and spend quality time with the people who mean the most to you. Doing so will help you come back refreshed and happy, ready to kick start 2019 with a bang.