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Why Wholesale Services?
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We’ve got over 20 years’ experience supporting businesses of all sizes, giving them the right communications platform to thrive.
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We’ve invested a huge amount in developing our Tier 1 Next Generation Network, one of the largest, most connected all-IP networks in the UK.
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With access to a Next Generation Network, industry leading products and all the support your clients will need, we can make you a highly attractive provider.
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News & Insight
Blogs
- Openreach’s Exchange Upgrade & Migration trials: What you need to know
- 4 reasons full fibre outperforms copper every time
- Partner Roadshow 2020: Follow the fibre
- Enhanced Monitoring: Unleash the power of data(2)
- One Customer Desk: Becoming easier to do business with
- 7 reasons you don’t want to miss the Partner Roadshow
- Case study: Using powerful data to drive fibre upsell for our Partners
- Digital Britain 2.0: Comms Vision 2019 highlights
- Capacity Europe 2019 highlights
- 6 reasons to add G.fast to your connectivity portfolio
- Could EoFTTC hit the sweet spot for your customers?
- 3 things we learned at Channel Live 2019
- 5 reasons to visit us at Channel Live
- Harnessing Google's digital marketing insights to boost your business
- How to use robotics to improve business operations
- Q&A with Simon Leather at Connected Britain 2019
- Fibre and the channel: Busting the myths
- International Telecoms Week 2019: Meet the team
- Key takeaways from the Connectivity Matters Summit 2019
- Why the WLR switch off is an opportunity, not a threat
- 4 insights to reduce churn and stay one step ahead
- What we learnt at our first Partner Roadshow
- 5 ways to support your customers’ digital transformation
- Our COO's tips for winning business through customer experience
- Telco forecast: What to expect in 2019
- Top 5 network insights
- What's Christmas without connection?
- 11 steps to reduce the risk of telecoms Fraud over Christmas
- Help your customers win more this Black Friday
- Rob's had a day to forget
- Comms vision 2018 Highlights
- Meet us at Capacity Europe
- Making Unified Communications reeeeeally simple
- The Third Wave of Connectivity Evolution……Ultrafast
- Soapworks - A home to be proud of
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- Intro to Knowledge
- Proud to be keeping Britain connected
- Ofcom reports our managed broadband speeds ahead of competition
- Preparing for the second surge in remote working
- Accelerate your Homeworker opportunity with our data and insights
- The future of telephony - Our VoIP journey so far...
- Changing the way we communicate for the better
- TalkTalk Business delighted to announce our 'Covid-critical' broadband engineers have been awarded MBEs
- TalkTalk Business win ‘Best Wholesale Sales Team’ Award at the Global Carrier Awards 2020!
- Everything you need to know about G.fast
- Markets Unlocked – TalkTalk Business joins the debate on a full fibre future
- Helping our Partners to build back better
- TalkTalk Business win Best Fibre Connectivity Provider at the Comms Business Awards 2020!
- Improving Employee Well-Being During COVID-19
- We’d like to introduce you to our TalkTalk Business Product Solutions Team – Focusing on creating value for our Partners
- TalkTalk Business shares research whitepaper to help Partners address the mass shift to hybrid working
- G.fast or FTTP – What are they and how to make the right choice for your customers?
- Six Top Tips to Help Your Employees Stay Connected While Working from Home
- Workplace wellbeing: A checklist for your business
- How to get a better work-life balance when hybrid working
- The modern workplace
- Wholesale Virtual Event 2021 – Reconnecting with our Partners
- Wholesale Virtual Event: A faster future
- Hybrid Working Opportunities for the Channel - Our Roundtable Discussion
- Full Fibre is far better for the environment
- Top tips on how you can support your remote workers
- Your full fibre broadband overview
- TalkTalk Wholesale Services has been shortlisted for 8 Awards in 2021!
- Update: Openreach stop sell at selected Exchanges
- Comms Vision 2021
- Looking back at 2021
- TalkTalk Wholesale Services appoints Ruth Kennedy as Chief Sales Officer
- Our new operating model
- Channel Live 2022: What to expect
- Openreach Marketing Campaign in Mildenhall
- Great together: Building long lasting partnerships
- TalkTalk Group Enters Into Agreement to Acquire Virtual1
- Our 3 Key Highlights at Channel Live
- Great Together: The Ultimate Enabler
News
- TalkTalk Business Critical Infrastructure Update
- TalkTalk Business takes home a BESMA award
- We're finalists in the Global Women in Telco and Tech awards
- TalkTalk Business is a finalist in the Comms National Awards 2019
- TalkTalk Business’ MPLS network to be implemented at Multi-Academy Trust to drive efficiencies and save costs
- TalkTalk Business shortlisted for the CRN Women in Channel Awards
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Increased investment in our Partners
- Britain's businesses prepare for hyper- speed
- TalkTalk launches campaign to raise awareness of vulnerable connectivity
- TalkTalk Business offer businesses greater resiliency with Mobile Back-up
- Everything you need to know about IP Voice (VoIP)
- Important Notification of Change Freeze 2020

Openreach Coronavirus Update – 2nd April 2020
Following our update on 31st March detailing the updated Openreach processes (please see below), we now have further clarity and additional information on new orders and repair/fault orders. As this is a fast-moving situation, we’ll continue to work with Openreach to understand any future changes and will keep you updated.
Provision orders
When raising an order with TalkTalk Business via the order ‘Wizard’ tool, if your customer is classed as ‘At Risk’ you need to enter this information within the ‘Appointment Health and Safety Notes’ field. Please note if this detail isn’t entered into this field, the information will not reach Openreach.
To clarify the information needed is as follows –
• Customer meets criteria and IS symptomatic, you need to enter (making sure you enter the space) - COVID ATRISKS
• Customer meets criteria and IS NOT symptomatic, you need to enter (making sure you enter the space) - COVID ATRISKNS
Faults
When raising a fault into the team, you will need to enter the above information if the customer is classed as ‘At Risk’, within the hazard notes field. To clarify you will need to enter either COVID ATRISKS or COVID ATRISKNS dependant on if they have symptoms or not.
If during diagnostic checks the TAM test picks up a hard fault as indicated by the MFL (Main Fault Location) such as EX or LN and the customer is classed as ‘At Risk’, please call the assurance desk once you have raised a ticket so that we can ensure Openreach are aware this is a priority fault.
Updated Openreach Escalation Process
For reference, the latest update from Openreach on their escalation process can be found here.
Openreach have introduced an updated version of their escalation policy purely for Category One key workers that are working from home.
This includes but is not limited to doctors, nurses, midwives, paramedics, social workers, care workers, and other frontline health and social care staff including volunteers; the support and specialist staff required to maintain the UK’s health and social care sector; those working as part of the health and social care supply chain, including producers and distributors of medicines and medical and personal protective equipment. Please be aware this should only be used in urgent situations with key workers who are working from home, we need to make sure those most in need are given priority.
Provision orders
When raising a ticket into the team, you need to include ‘Category 1 Health & Social Care’ within the first line of the ticket, once raise, please call into the team on 0845 330 6725 quoting your ticket reference and the team will pick this up as a priority for you.
Faults
When raising a ticket into the team, you need to include ‘Category 1 Health & Social Care’ within the general notes field.
If during diagnostic checks the TAM test picks up a hard fault as indicated by the MFL (Main Fault Location) such as EX or LN and the customer is classed as ‘At Risk’, please call the assurance desk once you have raised a ticket so that we can ensure Openreach are aware this is a priority fault.
You can find more detail in the following FAQ, if you have any queries, please don’t hesitate to contact your Account or Service Manager.
©TalkTalk Communications Ltd (trading as TalkTalk Business)
The business division of the TalkTalk Group 2019