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Interactive Voice Response (IVR) enables your customers to direct calls effectively.
Great For
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Growing businesses
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Easy to Set-up
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Flexibility
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Reducing downtime
Benefits
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Increases call answer rates, accuracy and improves customer service
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Eliminates abandoned calls and reduces waiting times
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Help customers manage busy periods and higher call volumes more effectively
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Provides a service out of hours
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Can be customised to businesses of any size
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Customers can remotely control settings
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The capacity to expand is limitless, allowing greater scope for growth
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Switching is easy and doesn’t disrupt continuity
What is Interactive Voice Response (IVR)?
Using automated voice prompts businesses can quickly direct potential customers to the correct member of staff. The customer simply follows the instructions and chooses the right number on the key pad to determine which department or service they’re routed to.
