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Why Wholesale Services?
Why become a Partner?
We’ve got over 20 years’ experience supporting businesses of all sizes, giving them the right communications platform to thrive.
Next Generation Network
We’ve invested a huge amount in developing our Tier 1 Next Generation Network, one of the largest, most connected all-IP networks in the UK.
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With access to a Next Generation Network, industry leading products and all the support your clients will need, we can make you a highly attractive provider.
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News & Insight
Blogs
- Openreach’s Exchange Upgrade & Migration trials: What you need to know
- 4 reasons full fibre outperforms copper every time
- Partner Roadshow 2020: Follow the fibre
- Enhanced Monitoring: Unleash the power of data(2)
- One Customer Desk: Becoming easier to do business with
- 7 reasons you don’t want to miss the Partner Roadshow
- Case study: Using powerful data to drive fibre upsell for our Partners
- Digital Britain 2.0: Comms Vision 2019 highlights
- Capacity Europe 2019 highlights
- 6 reasons to add G.fast to your connectivity portfolio
- Could EoFTTC hit the sweet spot for your customers?
- 3 things we learned at Channel Live 2019
- 5 reasons to visit us at Channel Live
- Harnessing Google's digital marketing insights to boost your business
- How to use robotics to improve business operations
- Q&A with Simon Leather at Connected Britain 2019
- Fibre and the channel: Busting the myths
- International Telecoms Week 2019: Meet the team
- Key takeaways from the Connectivity Matters Summit 2019
- Why the WLR switch off is an opportunity, not a threat
- 4 insights to reduce churn and stay one step ahead
- What we learnt at our first Partner Roadshow
- 5 ways to support your customers’ digital transformation
- Our COO's tips for winning business through customer experience
- Telco forecast: What to expect in 2019
- Top 5 network insights
- What's Christmas without connection?
- 11 steps to reduce the risk of telecoms Fraud over Christmas
- Help your customers win more this Black Friday
- Rob's had a day to forget
- Comms vision 2018 Highlights
- Meet us at Capacity Europe
- Making Unified Communications reeeeeally simple
- The Third Wave of Connectivity Evolution……Ultrafast
- Soapworks - A home to be proud of
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- Intro to Knowledge
- Proud to be keeping Britain connected
- Ofcom reports our managed broadband speeds ahead of competition
- Preparing for the second surge in remote working
- Accelerate your Homeworker opportunity with our data and insights
- The future of telephony - Our VoIP journey so far...
- Changing the way we communicate for the better
- TalkTalk Business delighted to announce our 'Covid-critical' broadband engineers have been awarded MBEs
- TalkTalk Business win ‘Best Wholesale Sales Team’ Award at the Global Carrier Awards 2020!
- Everything you need to know about G.fast
- Markets Unlocked – TalkTalk Business joins the debate on a full fibre future
- Helping our Partners to build back better
- TalkTalk Business win Best Fibre Connectivity Provider at the Comms Business Awards 2020!
- Improving Employee Well-Being During COVID-19
- We’d like to introduce you to our TalkTalk Business Product Solutions Team – Focusing on creating value for our Partners
- TalkTalk Business shares research whitepaper to help Partners address the mass shift to hybrid working
- G.fast or FTTP – What are they and how to make the right choice for your customers?
- Six Top Tips to Help Your Employees Stay Connected While Working from Home
- Workplace wellbeing: A checklist for your business
- How to get a better work-life balance when hybrid working
- The modern workplace
- Wholesale Virtual Event 2021 – Reconnecting with our Partners
- Wholesale Virtual Event: A faster future
- Hybrid Working Opportunities for the Channel - Our Roundtable Discussion
- Full Fibre is far better for the environment
- Top tips on how you can support your remote workers
- Your full fibre broadband overview
- TalkTalk Wholesale Services has been shortlisted for 8 Awards in 2021!
- Update: Openreach stop sell at selected Exchanges
- Comms Vision 2021
- Looking back at 2021
- TalkTalk Wholesale Services appoints Ruth Kennedy as Chief Sales Officer
- Our new operating model
- Channel Live 2022: What to expect
- Openreach Marketing Campaign in Mildenhall
- Great together: Building long lasting partnerships
- TalkTalk Group Enters Into Agreement to Acquire Virtual1
- Our 3 Key Highlights at Channel Live
- Great Together: The Ultimate Enabler
News
- TalkTalk Business Critical Infrastructure Update
- TalkTalk Business takes home a BESMA award
- We're finalists in the Global Women in Telco and Tech awards
- TalkTalk Business is a finalist in the Comms National Awards 2019
- TalkTalk Business’ MPLS network to be implemented at Multi-Academy Trust to drive efficiencies and save costs
- TalkTalk Business shortlisted for the CRN Women in Channel Awards
- TalkTalk Business picks up “Best Business” award at ITSPA this year
- Increased investment in our Partners
- Britain's businesses prepare for hyper- speed
- TalkTalk launches campaign to raise awareness of vulnerable connectivity
- TalkTalk Business offer businesses greater resiliency with Mobile Back-up
- Everything you need to know about IP Voice (VoIP)
- Important Notification of Change Freeze 2020

Remote working advice for businesses
In light of the Coronavirus situation, many businesses are taking steps to enable their staff to stay at home and work remotely. At TalkTalk Business, we are committed to helping you and your customers keep your businesses on track and stay productive. And as an established connectivity provider and advocates of flexible working, we have plenty of experience in enabling our own teams to work outside the office environment.
Here are some suggestions and advice that might help your business during this time. We’ve also included a selection of tips you could share with your customers, to help them troubleshoot any connection issues they might face and keep them connected.
We have also provided a downloadable template that you can use in your customer communications.
How to help your customers get the most from their home connectivity
Here's some tips to help your customers get the most from their home connections:

Check connections and router location
A good place to start is checking the back of your router to make sure all your cables are firmly secured at both ends and that you’re using a microfilter, if needed. To get the best performance from your router, we suggest checking it has the clearest path possible to your computer (the fewer walls the signal has to pass through, the better) and that no furniture is obstructing it.

Turn off and on
Try turning the router off for 10 seconds and switching it back on at the mains plug, though you shouldn’t have to do this more than once in a 48-hour period.

Reduce video streaming
Try turning off any devices not in use (streaming boxes, games consoles, computers etc.) to improve performance.

Try a wired connection
Most routers come with an extra ethernet cable already, so if you need a more robust connection, connect your computer directly to the router.

Use your master socket
Your master socket is slightly larger than any extension sockets in your house and can usually be found in your hallway or near your front door.

Reduce signal interference
Signal interference can affect your Wi-Fi’s speed, so ensuring there’s no other broadcast technology (streaming devices, consoles, cordless phones etc.) close to the router can help.

Change your wireless channel
Wi-Fi routers broadcast on a particular channel and if your neighbours are using the same channel the signals can overlap, causing connections to slow down. Depending on your technical ability, you may want to speak to your provider to guide you through the process and improve your connection speed.

Don’t forget to disinfect devices
Even if you’re the only user, it’s worth keeping on top of hygiene and maintaining a clean workspace. Antibacterial wipes or sprays are usually fine, but it’s always worth checking if the device manufacturer has any recommended cleaning instructions first.
Considerations to help your customers and their staff to work from home
Primarily, employees will need to be able to access vital information and documents to keep their business moving. So, the first question you and your team might want to think about is whether they have computers at home they can use, or if they'll need a laptop to take with them.

How can my customers access files easily?
Collaboration software like Office 365 can make access to work documents at home much easier, using SharePoint and OneDrive.

How can I ensure my customers remain connected?
Your customers may need to call their Internet Service Providers and double check if their connections can support home working. It’s also worth checking if their staff will need any technical information (server addresses, passwords etc.) so they can access the files they require.

What other equipment will they need?
Do your customers have office telephones with direct dial numbers? If so, can you route them to the correct mobile or home phone number for each employee? Other than a laptop, the appropriate software and an internet connection, are there any other physical or digital resources they may need?

How can I support employees during this time?
Depending on the work required, try to be as flexible and as clear as possible with the hours you expect your teams to be available, so that they can work their home lives around the job and continue to deliver for your business.
Tips on structuring for staff working from home
Some staff who are new to working from home might find it difficult to find a structured routine. Here are a few things might help ease their transition and adapt to remote working.

Create your workspace
Pick a space that you can dedicate to your work and keep it as organised as possible. Then, as you start getting used to remote working, you're already in the right frame of mind.

Structure your day and stay focused
Try planning your day as if it was a normal day in the office and keep to the same schedule you would do at work, including any breaks or time away from your desk.

Look after yourself
Getting up from your desk to stretch your legs, even if it's just walking to the kitchen to make a coffee, is a great way to refresh the brain.

Enjoy yourself
Working at home doesn’t mean working whenever you are home, so leave some time at the end of the day for you to relax. While you do have to get your work done, it doesn’t mean you can’t have fun at the same time!
Download our PDF for remote working advice for businesses here
©TalkTalk Communications Ltd (trading as TalkTalk Business)
The business division of the TalkTalk Group 2019