Remote working advice for businesses
In light of the Coronavirus situation, many businesses are taking steps to enable their staff to stay at home and work remotely. At TalkTalk Business, we are committed to helping you and your customers keep your businesses on track and stay productive. And as an established connectivity provider and advocates of flexible working, we have plenty of experience in enabling our own teams to work outside the office environment.
Here are some suggestions and advice that might help your business during this time. We’ve also included a selection of tips you could share with your customers, to help them troubleshoot any connection issues they might face and keep them connected.
We have also provided a downloadable template that you can use in your customer communications.
How to help your customers get the most from their home connectivity
Here's some tips to help your customers get the most from their home connections:
Check connections and router location
Turn off and on
Reduce video streaming
Try a wired connection
Use your master socket
Reduce signal interference
Change your wireless channel
Don’t forget to disinfect devices
Considerations to help your customers and their staff to work from home
Primarily, employees will need to be able to access vital information and documents to keep their business moving. So, the first question you and your team might want to think about is whether they have computers at home they can use, or if they'll need a laptop to take with them.
How can my customers access files easily?
How can I ensure my customers remain connected?
What other equipment will they need?
How can I support employees during this time?
Tips on structuring for staff working from home
Some staff who are new to working from home might find it difficult to find a structured routine. Here are a few things might help ease their transition and adapt to remote working.