Micheldever Tyre Services is the UK’s leading wholesales tyre provider. It sells six million tyres per year and employs over 2,000 staff across its 170 retail sites. The business has worked with TalkTalk Business since 2008, growing significantly in this time.
More recently, its copper-based telephony solutions and paper-based warehouse management were failing to meet the demands of this growing business.
The challenge
Micheldever’s dated telephony systems were inefficient, and when the pandemic began, the business needed to implement a home working strategy, placing further strain on the communications infrastructure. Also, the business imports, stores and transports millions of tires, but with a paper-based stock management systems in place, Micheldever’s warehouses were struggling.
The solution
TalkTalk Business recommended a SIP Trunking telephony system to streamline the business’s communication systems to one, seamless solution that would enable remote working for staff. Micheldever’s warehouses have benefited significant connectivity upgrades giving the business the digital capability it needs to keep expanding.
The outcome
With a Unified Communications system in place, Micheldever’s staff can work from home or the office seamlessly, using a handset or a software app. Contact centre staff are no longer restricted by office opening hours and the business can be much more responsive to customer needs. Micheldever now have a more robust, agile and forward-thinking solution, and connectivity solutions that will serve its evolving needs for years to come.
"The great thing about the account management team at TalkTalk is that they have time to invest in us. Together, we’re always looking at what opportunities there are, what systems are available, and how we can get more out of the technology we have. It’s about supporting what we’ve got, and at the same time looking at what we might do better."
Luke Claughton, Head of IT, Micheldever Tyre Services
