Awards
We have an award-winning team...
Mitel Platinum Partner
The Platinum partnership is the highest level of accreditation that Mitel offers global partners, distinguishing those who represent the highest standards for Mitel’s solutions. TalkTalk Business is now one of only four Platinum Partners in the UK. The award recognises our expertise across the full suite of Mitel’s products as well as our ability to deliver an exceptional level of service, technical capability and sales. To achieve the certification, our sales and technical staff participated in intensive training and examinations across all of Mitel’s technology areas, which include Mobility, UC & Collaboration, Contact Centre, Cloud, Open Solutions and Voice Communications.
Mitel EMEA Cloud Service Provider of the Year Award 2016
TalkTalk Business was awarded the Mitel EMEA Cloud Service Provider of the Year Award for its business-grade voice platform based on Mitel technology. As leader in real-time business, cloud and mobile communications, Mitel recognises those that have made the greatest strides with their cloud offering and deliver the most innovative features, speed and simplicity. TalkTalk Business was also called out for our exponential growth and for offering customers a compelling value proposition. More and more companies are switching to cloud-based voice solutions, and as a Mitel Premier Partner TalkTalk Business supplies voice based on Mitel technology on a competitive OPEX model.
ITSPA Award’s Best Business ITSP (Corporate) 2015
The UK’s leading trade body for the VoIP and Unified Communications industry, ITSPA, named TalkTalk Business as best business Internet Telephony Service Provider for providing excellent voice services to corporates and large organisations. Meeting a number of criteria, including impressive business performance, innovation and customer service, TalkTalk Business was also selected for providing a good variety of business features, such as multiple telephone numbers, call queuing and support for remote workers.
FTSE4Good Index 2015
First being awarded membership to the leading responsible investment index in 2010, TalkTalk has since retained this certificate year on year. The FTSE4Good Index Series is designed to identify companies that demonstrate strong environmental, social and governance practices measured against globally recognised standards. Members must satisfy strict entry requirements, including “working towards environmental sustainability”.
Management Today Awards 2015 – Telecoms Runner Up
TalkTalk was voted as one of Britain’s most admired companies in Management Today’s prestigious list, and was also awarded Telecoms Runner Up. In its 25th anniversary year, Britain's Most Admired Companies is a multi-industry recognition that provides insight into the corporate reputations of the businesses of UK Plc.
Utilities & Telecoms Award’s Telecoms Team of the Year 2014
Recognising best practice and excellence within a credit function, Credit Strategy’s panel of expert judges named TalkTalk Business as its Telecoms Team of the Year. This was presented to our Credit Control team, who work tirelessly to deliver first class customer service and continuous service improvements. The key achievements that secured this award included how TalkTalk Business has reduced how long it takes for a customer’s payment to hit their account in a quarter of the time, cutting aged debt by 19% and creating a centre of excellence for the credit control and service teams.
World Communications Award’s Best Network Operation Initiative 2014
TalkTalk was presented with one of the industry’s most prestigious international awards, for the Best Network Operation Initiative. In a ceremony built around innovation, merit and outstanding performance in the telecoms industry, the WCA judges selected our “Genesis” tool as most innovative in the market. Project Genesis was developed by TalkTalk’s Next Generation Network team and carries out thousands of line checks every day, automatically raising fault tickets if it finds problems. This means that we can diagnose problems quickly and proactively, and deliver a faster resolution for any problems that occur.
Global Telecoms Business’ Fixed Network Infrastructure Innovation Award 2014
TalkTalk Business was presented with the Innovation Award for Fixed Network Infrastructure, following an investment in ADTRAN to minimise disruption during upgrades and for hybrid flexibility in ISDN and SIP trunk interfaces. The project was acknowledged for its ability to save customers an average of 50 percent compared to equivalent competitive ISDN30 services. The Global Telecoms Business Innovation awards are widely recognised across the industry and celebrate the work that vendors and operators do to develop innovative projects that better serve end customers.
QICM accreditation
QICM (Quality in Credit Management) is an industry accreditation which is externally assessed against 6 key criteria, similar to ISO9001 but geared towards Credit Management. The criteria covers: Credit policy, Compliance, Customer services, Personal and professional development, Performance measurement and Stakeholder management. TalkTalk Business was awarded the accreditation by Philip King, the CEO of the Institute of Credit Management and at the time, were one of only 40 companies in the UK to have achieved this recognition.
